Shipping & Exchanges
Shipping Policy
Faith & Fedoras offers both ready-to-ship and made-to-order pieces.
Made-to-order Items
All current Faith & Fedoras pieces are handcrafted to order with a
production time of 2-3 weeks from order date. Once your piece is
completed, it will be dispatched using your selected shipping method.
Ready-to-ship Items
Select pieces may be available for immediate shipment and will be marked
as "Ready to Ship" on the product page. These items are typically
dispatched within 3-5 business days.
Please check individual product pages to confirm whether an item is
made-to-order or ready to ship.
Domestic Shipping
We offer the following shipping options for domestic orders within the United States:
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Standard Shipping: 5-7 business days
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Express Shipping: 2-3 business days
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Overnight Shipping: 1 business day
International Shipping
For international orders, we offer the following shipping options:
International Standard Shipping: 7-14 business days
International Express Shipping: 4-6 business days
Shipping times may vary depending on the destination country, customs clearance, and other factors beyond our control. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.
Customs, Duties & Tariffs
International orders may be subject to customs duties, import taxes, and
tariffs imposed by the destination country. These fees are the
responsibility of the customer and are NOT included in your order total
or shipping costs.
Faith & Fedoras has no control over these charges, which are determined
by your local customs authority. Fees vary by country and product value.
We recommend checking with your local customs office to understand
potential charges before ordering. By placing an international order, you
acknowledge responsibility for all customs fees, duties, and tariffs
imposed by your country.
Faith & Fedoras is not responsible for:
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Customs delays or holds
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Duty, tax, or tariff fees assessed by your country
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Orders refused or returned due to unpaid customs charges
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Refunds for orders abandoned at customs
Customs Declaration: All international shipments include accurate customs
declarations showing the item description and value. We cannot mark items
as "gifts" or undervalue products.
Shipping Charges
Shipping charges are calculated based on the destination, weight, and dimensions of your package. Charges will be displayed during the checkout process before you complete your order.
Tracking Information
Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the progress of your shipment on the carrier's website.
Lost or Damaged Shipments
We are unable to offer replacements or returns for items lost or damaged during transit. However, please reach out to us if this happens, and we will be happy to work with you.
Please note that we are not responsible for delays caused by unforeseen circumstances or events beyond our control, such as severe weather conditions or carrier service disruptions.
Exchange Policy
Made-to-order Items
Due to the handcrafted, made-to-order nature of these pieces, all sales
are final. Each hat is created specifically for you upon order, ensuring
meticulous craftsmanship and quality.
However, if you receive a defective or damaged made-to-order item, please
contact us within 7 days of delivery at info@faithandfedoras.com with
photos. We will work with you to resolve the issue.
Ready-to-ship Items
Ready-to-ship items may be eligible for exchange under the following
conditions:
Eligible for Exchange:
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Item must be unused, in original condition, with all tags and original packaging intact and included
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Item must be returned within 7 days of original purchase date
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Customer is responsible for return shipping costs
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Defective or damaged items are eligible regardless of timeframe
NOT Eligible for Exchange:
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Items that have been worn, washed, or altered in any way
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Change of style preference after 7 days
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Sale items and custom orders
Exchange Process
Contact info@faithandfedoras.com within 7 days with order
number. Once approved, items must be shipped via trackable to the address provided to you.
Once your return is received and inspected, we will contact you to
finalize your exchange. Customers are responsible for return shipping
costs unless the item is defective or damaged.
We cannot accept exchanges for items that have been worn, washed, or
altered in any way. Additionally, sale items and custom orders are final
sale and cannot be exchanged.
For questions about our exchange policy, please contact
info@faithandfedoras.com