FAQs
Frequently Asked Questions
ORDERING & PRODUCTION
Q: How long does it take to receive my hat?
A: All hats are handcrafted to order with a production time of 2-3 weeks.
After your piece is completed, shipping time depends on your selected
method (typically 3-7 business days for domestic orders).
Q: Are your hats in stock or made to order?
A: Every Faith & Fedoras piece is made to order, ensuring exceptional
quality and craftsmanship. This means your hat is created specifically
for you upon ordering.
Q: Will I be notified about material availability?
A: Yes! For pieces with ribbon or embellishment details, you'll be
contacted with photos of current material options to ensure your
satisfaction before production begins.
Q: Can I customize my hat?
A: Currently, we offer our curated collection as designed. However, for
custom inquiries, please email info@faithandfedoras.com to discuss
possibilities.
SIZING & FIT
Q: How do I know my hat size?
A: Visit our Hat Sizing page for step-by-step measurement instructions
and a comprehensive size chart. If you're between sizes, we recommend
sizing up.
Q: What if my hat doesn't fit?
A: Please review our Hat Sizing Guide carefully before ordering. Due to
the made-to-order nature of our pieces, we cannot accommodate exchanges for sizing issues. Contact us before ordering if you need sizing guidance.
Q: Are your hats unisex?
A: Yes! All Faith & Fedoras pieces are designed with unisex styling in
mind.
SHIPPING & DELIVERY
Q: Do you ship internationally?
A: Yes, we offer international shipping. See our Shipping & Exchanges
page for available countries and shipping times.
Q: How much is shipping?
A: Shipping costs are calculated at checkout based on destination and
selected method.
Q: Will I receive tracking information?
A: Yes, once your order ships, you'll receive a confirmation email with
tracking details.
RETURNS & EXCHANGES
Q: Can I return or exchange my hat?
A: Due to the handcrafted, made-to-order nature of each piece, all sales
are final. However, if you receive a defective or damaged item, please
contact us within 7 days of delivery.
Q: What if my hat arrives damaged?
A: Contact us immediately at info@faithandfedoras.com with photos of the damage. We'll work with you to resolve the issue.
CARE & MAINTENANCE
Q: How do I care for my hat?
A: Visit our Care Tips page for detailed instructions on cleaning,
storage, and maintaining your specific hat type (felt vs. straw).
Q: Can I wear my hat in the rain?
A: Light mist is okay for felt hats, but avoid heavy rain. Straw/raffia
hats should be kept dry. See our Care Tips page for weather protection
guidance.
ABOUT FAITH & FEDORAS
Q: What does "4:17" mean?
A: Faith & Fedoras is anchored in three scriptures: Romans 4:17 (calling
things into being), 1 John 4:17 (as He is, so are we), and Isaiah 54:17
(no weapon shall prosper). Additionally, 4/17 is the founder's birthday.
Visit our About page to learn the full story.
Q: Where are your hats made?
A: Every hat is handcrafted in New York City by founder Tamara N'namdi.
Q: Are your hats ethically made?
A: Yes. Each piece is handcrafted with care using quality materials
sourced for artisan excellence.
PAYMENT & SECURITY
Q: What payment methods do you accept?
A: We accept major credit cards and other secure payment methods as
displayed at checkout.
Q: Is my payment information secure?
A: Yes. We use industry-standard encryption and secure payment processing to protect your information.
STILL HAVE QUESTIONS?
Contact us at info@faithandfedoras.com or use our Contact form. We
typically respond within 24-48 hours.